National Technical Support and Servicing across the UK
Our technicians are based across England, Scotland and Wales which allows us to provide national technical support and servicing capabilities to the optical industry.
At the forefront of optometric support, we can service a wide range of ophthalmic equipment including:
- Phoroptor heads
- COS and combi units
- Retinal cameras
- and much more…
With regards specific brands, we can service equipment by:
Our Wokingham workshop has specialist jigs, calibration tools and NPL certified test lenses to facilitate the service and calibration of all types of ophthalmic instrumentation. We can also undertake component level electronic repairs and the manufacturing of specialist parts.
Maintenance and Service Contracts
We offer a range of tailor-made maintenance and service contracts for complete support across a wide range of optical equipment. A general service will include calibration checks, internal and external cleaning, lubrication, and functional checks.
Fundus Camera – full optical clean
As an additional service option, as part of an agreed service arrangement, we can undertake a full optical clean on your existing fundus camera equipment. This includes a full strip down of the equipment and an internal optical clean of all the lenses.
- Regular planned service visits
- Reduced unplanned breakdowns and time-consuming fault finding
- Improves your reputation with clients
- Technical support via phone
- Service response within agreed timescales
- Agreed labour rates
- Access to all our offers
The maintenance agreement can be tailor-made for your equipment and is based upon the size of your establishment and the type and age of the equipment.
Approved Service Agent for Frastema
Frost Optical is an approved service agent for Frastema. We are able to provide spares for the combi units, chairs and phoroptor arms as well as a re-upholstery service.
We offer a very popular exchange scheme for Frastema ophthalmic chairs whereby your old and worn seats or armrests are part-exchanged for “good as new” replacements. Just call us for more information on this very popular scheme.
One-off Optical Service or Breakdown
If you just need a one-off optical service or suffer an urgent breakdown or fault, we can provide help and support for you. Just contact with us and we will provide advice and a quotation for the work involved. Rest assured, we will not attend any fault that can be easily resolved by a phone call or dispatch of a replacement part.
Although we are an independent company, we maintain strong links with many manufacturers and can obtain parts and spares at very competitive prices.
We will always advise customers of anticipated costs before dispatching a technician. If necessary, the equipment can be returned to our workshop for comprehensive testing, diagnosis, and repair.
We have a small quantity of designated loan instruments that, where appropriate, may be made available while equipment is being serviced or out of action.