Dave Brown (MD) founded Frost Optical Services in 2006. The aim was to provide a comprehensive range of support services to optometrists across the UK. Fundamental to our company’s ethos is our passionate commitment to customer service, along with a proven track record for first time fixes.
Dave Brown says “I have over 25 years of experience in the optical industry. I gained extensive experience at Topcon and Keeler before moving on to launch Frost Optical Services. I have surrounded myself with a driven and committed team which share my passion for providing unrivalled support and guidance for our customers”.
When we first started in 2006, we had two technicians and one admin support. We now have 10 admin support staff and 20 technicians with a combined industry service record of over 120 years. In addition to our field technicians, we also employ skilled workshop technicians and offer technical phone support from our base in Wokingham.
In 2014 we moved from our old industrial unit at Maidenhead to our current modern spacious premises in Wokingham (6000 SQ feet). This allowed us to expand our business and customer support services. We now have a fully racked warehouse and our own fully equipped workshop. The workshop has the latest diagnostic and investigation equipment to pinpoint any faults and make the necessary repairs.
We have had a long-standing relationship with most the country’s largest optical retail chains whilst also providing first class support to many independent Opticians.
We also support the NHS and diabetic screening services providing emergency and preventative optical support, in accordance with their strict servicing requirements.
Our nationwide network of technicians has many years of experience within the industry and hold recognised electrical and engineering qualifications. Frost also is keen to support and invest in people. This year we have 2 engineers attending Basingstoke College of Technology on day release. We are actively supporting their development to gain a City and Guilds Engineering Diploma.
We have visited well over 1,000 different Practices and Clinics in the UK; arguably making us the most experienced support network in the UK optical industry.
If you are relocating or having an on-site refurbishment, Frost Optical can support you with any equipment move. This may simply involve the transfer of kit from one room to another or, alternatively, transportation and re-installation of your equipment to any location across the UK.
At Frost Optical Services, we pride ourselves on our commitment to customer service and this is backed up by our team of highly experienced technicians.
We are here to help, so just call us for friendly, informative advice.
Dave Brown – MD