Annual Service Plans
Unplanned equipment issues can pose significant challenges, such as unexpected repair costs, extended downtime, and unhappy customers, potentially leading to complaints and a decline in customer loyalty. A Frost Care annual service agreement provides a proactive solution, reducing these risks through regular servicing. While servicing cannot guarantee faults won’t occur, it enables the early detection of potential problems, helping to avoid major disruptions in the future.
Before an annual service visit, you can highlight any minor concerns, allowing our engineer to address them efficiently during the appointment. Our engineers also offer practical advice and guidance to equipment operators during their visit, helping to improve the overall efficiency of your practice. Our pricing is tailored to the number of test rooms covered, ensuring a flexible and cost-effective solution for practices of all sizes. Each maintenance agreement includes a comprehensive package to keep your equipment running smoothly and reliably.
Your Annual Service Breakdown
- Detailed assessment of all covered equipment to identify any potential issues.
- Feedback provided to you, along with a formal engineer’s report for your records.
- Precision calibration of instruments to the latest standards, ensuring accuracy and reliability.
- External Cleaning: Removal of dust and dirt from external surfaces for optimal performance and hygiene.
- External Optical Cleaning: Ensures clear optics and prevents image distortions.
- Moving parts and mechanisms are lubricated to ensure smooth operation and extend equipment lifespan.
- Equipment is thoroughly tested to confirm all components are functioning correctly and efficiently.
- Small fixes (up to 15 minutes of extra work) are completed during the visit to resolve minor issues.
- A detailed service sheet is provided, outlining completed tasks and any recommendations for further action.
How It Works
1. Scheduling
The service visit is arranged at a mutually convenient time, ensuring minimal disruption to your practice.
2. Preparation
Before the visit, you will be contacted to report any existing issues or concerns, enabling the engineer to address them during the service.
3. Completion
Our engineer performs the service and provides a detailed report, so you’re informed of your equipment’s status and any next steps.
FAQ
- Each test room or pre-test area typically takes 45 minutes to service.
- Additional charges may apply if the time exceeds the allocated 45 minutes due to significant repairs or delayed access to the equipment.
Defining The Test Room and Pre-Test Area
Pre-Test Room
1 Camera
1 Auto Refraction Device
1 NCT
1 Field Screener
Test Room
1 Table/Chair/Combi Unit/COS Unit
1 Slit Lamp
1 Phoropter Unit
1 Chart
1 Keratometer
All other equipment
(e.g. Pulsairs and portable tonometers) will not be serviced unless agreed on site. This will be chargeable as per the pricing detailed below.
Frost will not service OCT’s and specialist ophthalmic equipment, unless agreed prior to the service visit.